“What we like most being a Technical Application Scientist (TAS)”
In the Life Science Research industry, there are highly qualified scientists called “Technical Application Scientists” (TAS) or “Technical Support Specialists”. TAS from Thermo Fisher Scientific are sharing their expertise and technological advancements with researchers, helping them in making the world a better place—whether they’re discovering a cure for cancer, protecting the environment or making sure our food is safe.
The job is all about the customer and providing help and guidance. A satisfied customer with positive feedback for the support you have provided is worth more than anything else and ultimately a validation for the quality of your work. You will be supporting Invitrogen and Applied Biosystems products to both internal and external customers.
Requirements for the job
Aside from the obvious hard skills related to having a scientific background, laboratory experience, data analysis and language skills, there are a large number of soft skills that are vital for the role. Probably the most crucial of these is the desire to help people and solve problems. Empathy and responsibility are critical traits for Support Staff to have and both of which drive that ownership and care of the customer. Ultimately, it is the customer experience that matters above all else.
- A Master’s degree or preferably PhD. in molecular biology or related field; post-doctoral experience is a plus.
- Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc.)
- Strong “Hands on” experience with Next Generation Sequencing (NGS) and other molecular biology techniques
- Fluent in Italian and English, additional language skill would be preferred
A typical day in Technical Support
As technical support you won’t become bored: Apart from having very interesting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to interact with many different departments and colleagues to solve inquiries. Inquiries may be received via telephone or email.
You’ll proof yourself as creative and flexible every day, looking for fast and effective solutions. At the same time, it is important to keep on learning, to share experience and knowledge with other colleagues and be always aware of new products and solutions.
Technical Support is a place where diversity and inclusion are valued. It contributes to a great team spirit and team work, which is the key of our success to deliver great customer experience
This is a full-time position on a temporary contract limited to 1 year initially.
Interested? Apply today to on https://jobs.thermofisher.com.