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Job ID :
58753BR
Location :
US - Tennessee - Memphis
:
Job Description

Responsibilities

  • Answer 50 – 70 Inbound calls per day / Average Talk Time - 5 minutes or less
  • Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
  • Accurately identify and escalate AE/PQC to client within 1 business day
  • Field caller complaints and escalate via the request for supervisor process
  • Respond to sample accountability emails within 24 hours of receipt
  • Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
  • Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
  • Attendance and On phone percentages (90% or better)
  • Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
  • Qualifications:

  • High School graduate (some college preferred)
  • 3-5 years customer service experience within a inbound call center environment
  • Above average computer skills
  • Exceptional written and verbal communications



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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