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Job ID :
58614BR
Location :
US - Pennsylvania - Allentown|US - Pennsylvania - Breinigsville
:
Job Description

When you’re part of the team at Thermo Fisher, you’ll do important work, like helping

customers in finding cures for cancer, protecting the environment or making sure our food is

safe. Your work will have real-world impact, and you’ll be supported in achieving your career

goals.

Fisher Clinical Services, part of Thermo Fisher Scientific, is a leading provider of global clinical supply chain. With unwavering commitment to service, science and process engineering, Fisher Clinical Services is powered by people with an exceptional commitment to quality, deeply instilled ethics of personal responsibility and unrivaled expertise. We are exclusively focused on serving the packaging and distribution requirements of clinical trials across the world. Whether planning, packaging, labeling, storing, or distributing the important supplies needed to perform clinical research, for more than 27 years Fisher Clinical Services has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards. http://www.fisherclinicalservices.com/

Responsibilities:

  • Applies Good Manufacturing Principles in all areas of responsibility
  • Demonstrates and promotes the company vision
  • Deciphers customer requests and enters into the Global Project Management (GPM) System
  • Accurately enters data in GPM and verifies other DSA’s work within the system
  • Contacts both internal and external clients with issues that may arise and answers general questions regarding shipments
  • Responsible for timely order entry of clinical study materials and clinical supplies to FCS distribution facilities, customer affiliates and/or investigator sites globally
  • Identifies discrepancies as they arise, and uses problem solving abilities. Reports reasons for discrepancies to Team Leader
  • Tracks non-executable order issues
  • Serves as a troubleshooter and resolves problems inherent in order processing issues. Seeks advice/input on more complex problems
  • Interacts with cross functional support teams (Client Services, Distribution, QA, IT etc.)
  • Recognizes strategic opportunities for process improvement within the Logistics group
  • Establishes clear timelines for accomplishing goals
  • Independently solves routine problems/issues. Seeks advice/input on more complex problems.
  • Embraces Practical Process Improvement (PPI)
  • Demonstrates and promotes the company vision of the 4 I’s: Integrity, Intensity, Innovation and Involvement
  • Conducts all activities in a safe and efficient manner
  • Other duties may be assigned to meet business needs

Minimum Qualifications:

  • Computer proficiency
  • Maintain high level of accuracy and attention to detail
  • Effective communication skills
  • Possess problem solving abilities
  • Individuals typically gain experience in customer service/data entry
  • High School Diploma/GED required

Preferred Qualifications:

  • 12-24 months of customer service/data entry experience




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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