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Job ID :
Location :
Brazil - Sao Paulo
Job Description

Position Summary:

The Technical Application Specialist is responsible for providing a broad range of technical, software, and applications remote support to Thermo Fisher Scientific customers and field personnel.

Key Objectives of the role:

  • Provide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat
  • Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
  • Documents customer reported product problems and questions by entering relevant information into a computer based call-tracking system
  • Develops and maintains knowledge of department processes and systems

    Secondary Responsibilities:

  • Interacts with members of other departments to report design, reliability, documentation, and maintenance issues
  • May provide on-site support to customers by conducting demos, troubleshooting issues or presenting overview sessions
  • Develops technical documentation for use by internal and external customers
  • May assume point person responsibilities for current or new platforms and applications
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
  • Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
  • Present technical updates to colleagues and contribute to department meetings.
  • May present technical and product information at trade shows and in customer field visits.

Minimum Qualifications:

Bachelor's degree (B.S./B.A.) in Life Science areas such as biochemistry, biology, microbiology. Must have a MSc in cell biology, molecular biology or similar field.

Required Qualifications:

  • 3+ years of laboratory experience in molecular biology techniques required.
  • Experience in Gene expression profiling by real-time PCR is mandatory.
  • Experience in Protein Analysis, DNA sequencing (Sanger/NGS), genotyping by capillary electrophoresis, and Cell biology workflows are differential.
  • Proven ability to quickly learn large amounts of new, complex technical information.
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Ability to manage multiple priorities.
  • Problem-solving ability.
  • Computer literacy, including spreadsheet, database, word processing and Internet applications.
  • Strong teamwork ability
  • Languages Portuguese and English required; Spanish is differential;

Working Conditions:

  • This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.
  • The use of voice is required for a significant portion of the day.
  • The physical demands are typical of those associated with an office environment.
  • Occasional work in a laboratory environment may be required. Must be capable of observing and adhering to lab safety standards and protocols.
  • Occasional travel may be required
  • Extended work hours or on-call time may be required based on business need.

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