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Field Service Engineer (인재풀)

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
JOB DESCRIPTION

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of valuable products and services and maintaining the highest levels of customer happiness.

Position Location: Giheung-Ku/Yongin-Si

Provide post sales customer support such as installation, customer training, on-site repair, preventative maintenance, remote support or technical consultation to ensure customer purchased Thermo Fisher products meet factory standards and customer expectations, thus achieve and strengthen customer satisfaction and allegiance to Thermo Fisher Scientific.

*This position is the evergreen talent pool (상시 모집 포지션) for 1st half 2025. Applicants for this position will have priority to have interviews on regular positions.

Key Responsibilities:

  • Work independently to support MSD products involving: installations, customer trainings, on-site diagnostics & repair services, preventative maintenance, application methodology delivery.
  • Provide remote technical assistance, consultation to customers.
  • Accurately document field service activities, including installation reports, repair reports, preventative maintenance reports, and timely submit through the required system.
  • Follow DOA and Hot Account procedures to report issues to related functions, and collaborate to solve.
  • Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
  • Share experience and methodology of product services and applications with colleagues. Help improving team support capacity.
  • Actively participate PPI projects to keep optimizing work quality and efficiency.

Qualifications:

  • Needs to have Korean citizenship or working VISA. Company can't sponsor VISA acquisition.
  • BS degree or above in physics, engineering. Candidates majored in mechatronics, electric engineering and relevant major will be highly preferred.
  • 1+ year or above working & operation experience of equipment engineering, candidates experiencing semi-conductor or science fields will be preferred.
  • Have the ability to work independently, have effective interpersonal and communication skills.
  • Effective oral and written communication skills with both English and Korean.
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience.  My team is so much fun to work with and everyone is so kind and helpful.  The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”  ​​​​​​​
Andrea, Order Support Customer Care
​​​​​​​Rockford, IL
Anicea Aka
“What connects me to Thermo Fisher’s Mission is my passion for science and technology and how the quality and availability of products are provided to the customers we serve to enable our customers to utilize our company’s products and services to make the world healthier, cleaner and safer.  This makes me proud to be associated with an organization with such a noble cause.”
Julie, Customer Service Representative    Suwanee, GA
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative
Suwanee, GA

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