Skip to main content
If you believe you were a victim of a scam involving a job opportunity at Thermo Fisher Scientific, report your concerns here

IT Technician I

Location Sofia, Bulgaria Job Id R-01300026 Job Type Full time Category IT, Data & Tech Remote Hybrid

As the world leader in serving science, we solve the world’s toughest problems, like giving cancer patients hope, ensuring water and food are safe, helping law enforcement solve cases through forensics and most recently, serving as the largest provider of COVID-19 solutions. Our Data Science, Digital and IT careers are a unique opportunity to apply your specialized skills and advanced experience in analytics, statistics, data science, programming, information technology and more to drive our Mission of enabling our customers to make the world healthier, cleaner and safer. It’s truly a career where your work makes a positive impact in our world. When you join Thermo Fisher Scientific, you’ll make an impact inside and outside the company on work that matters. #TechWithPurpose
Back to search results
Previous job Next job
JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

To be successful you will have experience in an IT support centre environment and you would be able to demonstrate strong verbal and written communication skills in English.

You should have customer oriented approach and possess excellent organizational skills and multitasking abilities.

 

Having worked in an IT environment you will have a good knowledge of Microsoft Office suite applications and ability to support and troubleshoot web-based applications and software related issues.

 

Responsibilities

•  Working in a global team environment to troubleshoot and resolve clinical application and clinical system issues.

•  Providing technical support to Investigator Site staff, Sponsor users and PPD’s Clinical Development teams;

•  Performing administrative tasks such providing system accesses and granting corresponding privileges

•  Working closely with life-science organizations personnel (doctors, nurses, clinical trial associates and etc.)

•  Partnering with other departments within PPD’s IT division and operational departments to provide system resolutions.

•  Ensuring consistency, accuracy and high quality of data input by adhering the relevant Service Level Agreements and Key Performance Indicators

•  Participating in the development and regular maintenance of the internal work instructions and knowledge base articles

•  Interest and motivation to develop in the field of healthcare information technology and system support

 

Qualifications - External

Job Qualification:

 

•  Basic knowledge of Oracle based Remote Data Capture systems and/or Medidata Rave software will be considered as an advantage but not mandatory

•  Experience with Microsoft Office suite including MS Outlook, Word, Excel, and Power Point.

•  Ability investigate and resolve problems with software applications

•  Excellent verbal and written communication skills in English

•  Outstanding customer service skills are required

•  Excellent organizational skills and multitasking abilities

•  Flexibility to work on shifts

Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
Learn more
EEO & Affirmative Action Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Learn more

Hear from our colleagues in IT, Data & Tech: 
Dhivya

Discover our IT, Data & Tech Stories & Blogs:
We use cookies to offer you a better browsing experience, analyze site traffic, and personalize content. Read about how we use cookies and how you can control them by visiting our Cookie Settings page. If you continue to use this site, you consent to our use of cookies.
Cookie Settings
Career Site Cookie Settings
Personal Information