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Field Services Director, APJ

Location Hsinchu, 新竹市, 中国台湾 Job Id R-01292270 Job Type 全职 Category 客户服务与技术支持 Remote 混合办公
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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Role : Director, APJ Field Service (Band 9)

Position summary

This leadership position is responsible for the APJ P&L (>$200M Ann. Revenue and 320+ experts) field service delivery field service execution. Services include, but are not limited to instrument installation, validation, spare parts support, and field maintenance service activities for Thermo Fisher's Electron Microscopy (EM) products. You will be accountable for supporting the development and executing of the APJ services strategy through leadership and collaboration of a cross functional team with functional support from Commercial, Marketing, IT, HR and Finance organizations.

In this position, you will partner with the MSD Business Units, Account Management and various Service functions and support teams.

Key Responsibilities:

Responsible for full APJ P&L to deliver commitments including organic growth, profitability and cash flow for EM services.

Identify existing / future Customers needs and recommend solutions to address these successfully.

Responsibility for APJ Field Service Operations, Service Delivery

Ensure alignment and collaboration with other regional Service Operations in meeting and exceeding AOP and support our customer first strategies.

Partner in the creation of standard work and management dashboards

Communicate operational and strategic performance, embracing our culture of continuous improvement through our PPI (Practical Process Improvement) business system quickly and effectively.

Establish and build relationships with Thermo Fisher Scientific peers and ensure strategic and operational alignment across regions.

Minimum Qualifications:

Degree required: an MBA or equivalent.

Working experience is strongly preferred, services background preferred.

Demonstrated ability in an applied Industry, including a background in service operations, marketing, sales, and business development.

Demonstrated success managing a P&L, and leading businesses to profitable growth and market share penetration.

Ability to identify customers’ needs and provide solutions exceeding expectations.

Experience and proven ability to work efficiently in an international environment.

Experience working in a multinational company with demonstrated ability to lead effectively and achieve results in a matrixed operating environment.

Proven track record of identifying and delivering year-over-year results.

Must possess excellent verbal and written communications skills.

leadership capabilities

Business intuition: ability to recognize and capitalize on growth and profitability opportunities.

Ability to understand, analyze and assimilate complex issues, draw correct conclusions, and formulate clear strategies and solutions.

Ability to embrace Thermo Fisher Scientific 4i values of Integrity, Intensity, Innovation and Involvement.

Able to travel up to 30%.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status

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