Sales Operations Coordinator

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Position Location: Auckland, New Zealand

About the Role:

The Sales Support team enables the ANZ commercial sales team by providing first point-of-contact resolution to enquiries, delivering timely and accurate responses directly to customers or back to the team.

Using a queue management tool in Salesforce.com you will be responsible for ensuring that processes are optimised, and bottlenecks are removed to allow Thermo Fisher Scientific to excel in customer responsiveness

What You'll Do:

• Support and enable ANZ commercial team and customers by providing central assistance for issues beyond an order transaction.
• Engage cross functionally to resolve and close customer issues (AR, supply chain/distribution, service, customer care).
• Actively engage with sales and customers to deliver improved Cx and TAT
• Organize and schedule equipment dispatch with proactive customer communication
• Facilitate the ‘goods on Approval’ and demonstration processes and maintain accurate records on Masterpack (ERP) and Salesforce.com (CRM) to ensure compliance.
• Engage on Sales Quotations preparation ranging from simple to complex.  Utilise product databases and supplier catalogues to cross reference products to meeting customer quoting requirements.  Engage with portfolio teams and subject matter experts where required.
• Manage account enquiries including new account setup, freight terms analysis and consistency across Masterpack and E1.
• Upload and amend price agreements (E1) 
• Assist commercial team with internal and customer-facing report generation.
• Utilise Salesforce.com for recording of sales support activity.
• Adapt and take on additional tasks and responsibilities to meet evolving business needs.

Keys to Success:

Education

• Science degree and or related experience

Experience

• Previous sales or customer service experience

Knowledge, Skills, Abilities

• Meticulous attention to detail
• Passion for providing outstanding customer service and achieving results through others
• Excellent communication skills both written and verbal
• The ability to think outside the square
• Able to handle fast paced environment and work to tight deadlines
• Strong organisational skills and time management capabilities
• Able to prioritise work
• Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
• Ability to handle pressure and achieve desired outcomes
• Excellent digital literacy included in Microsoft Office, the ability to learn new concepts and packages as required by the position

Benefits

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

• Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits including company paid private health insurance and risk benefits insurance (via selected company provider), wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.