
Lead Credit & Collections Representative
Share job link
Work Schedule
First Shift (Days)Environmental Conditions
OfficeJob Description
Position Summary:
The Lead Credit & Collections Representative will coordinate debt collection and credit limit management for a group of customers. This role involves managing credit from start to finish, including order holds and decision-making. You will be the main point of contact, leading conference calls to resolve disputes, non-payment issues, and account reconciliation with collaborators.
This role requires a candidate with outstanding rapport-building abilities, flawless communication skills, and a passion for achieving critical metrics in a dynamic environment.
Responsibilities:
- Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
- Carry out necessary procedures to place accounts on hold, ensuring timely release of orders upon receipt of payment.
- Liaise with other departments to communicate credit hold or block decisions.
- Update core systems to accurately reflect credit limits and hold status.
- Proactively contact customers to ensure invoice processing and timely payments.
- Plan and prioritize customer calls to improve collections on the largest open invoices.
- Review customer accounts regularly and determine when accounts should be placed on hold.
- Log, monitor, and coordinate customer complaints for timely resolution.
- Lead internal and external customer meetings to resolve issues related to disputes, non-payment, or account reconciliation.
- Allocate credits in consultation with relevant teams.
- Consistently meet assigned targets and fulfill Service Level Agreements (SLAs).
- Ensure collection software is updated with actions taken, follow-ups needed, and dispute reporting.
- Perform tasks in accordance with company policies and Sarbanes-Oxley requirements.
- Assist the cash application team and support e-invoicing processes as needed.
- Train and mentor new employees in the Order-to-Cash (OtC) department.
- Build and update process documentation and training materials.
- Participate actively in departmental or cross-functional projects.
- Act as backup or blocking issue point for the Line Manager.
- Support Internal and External Audit testing procedures.
- Perform additional duties as assigned by the Line Manager.
Skills & Qualifications Required:
- Effective and confident communication skills for successful customer negotiations.
- Proven attention to detail and accuracy.
- Proficiency in collaborating with a wide range of people to achieve common goals.
- Ability to work independently to address complex issues and handle customer concerns.
- Comfortable in a fast-paced environment.
- Strong organizational and time management skills.
- Problem-solving and analytical ability.
- Good judgment and decision-making skills.
- Willingness to train and mentor newcomers.
- Good understanding of process improvement methodology.
- Detailed understanding of relevant accounting systems and credit & collections processes.
Qualifications and Experience:
- Skilled in English.
- University or College degree.
- Proficiency in Microsoft Office software (Outlook, Excel, etc.).
- Previous +3 years of work experience in Shared Service Centers in a similar role.
- Proven experience with ERP systems (SAP, Oracle, JD Edwards, etc.).

類似した求人の通知を受け取る
成功!
成功!類似した求人に登録しました
失敗!
あなたの興味に基づいて、カスタマイズされた仕事の推奨事項を取得します。

プロフィールに基づいた求人候補
類似の仕事
-
Senior Credit & Collections Representative
ロケーション Quezon City, フィリピン 求人ID R-01278423
O Ensure Operations software is updated at all times with regards to actions taken, follow-ups needed. o Ensure the performance of all tasks is carried out in accordance with company policies, interna...
-
Accounting Operations Analyst III
ロケーション Quezon City, フィリピン 求人ID R-01307436
The successful candidate must have experience in RtR Accounting Operations Assistant roles and be able to work independently. Perform balance sheet account reconciliations for medium risk general ledg...
-
Accounting Operations Analyst II
ロケーション Quezon City, フィリピン 求人ID R-01306942
Candidates must demonstrate a thorough approach to completing processes, with the ability to follow detailed procedures and ensure accuracy in data. The successful candidate must have experience in Rt...
-
Senior Cash Allocations Representative
ロケーション Quezon City, フィリピン 求人ID R-01295969
Part of this role, will be communicating with external and internal customers, including the Credit and Collections team, Accounting team, and other Thermo Fisher departments to align with the differe...
-
Accountant I
ロケーション Quezon City, フィリピン 求人ID R-01306643
The Accounting Analyst I plays an important role for the Record to Report department, since the main objective is to process general accounting activities, such as end month closing and quarter closin...
-
Accountant I
ロケーション Quezon City, フィリピン 求人ID R-01295692
The Accounting Analyst I plays an important role for the Record to Report department, since the main objective is to process general accounting activities, such as end month closing and quarter closin...
-
Team Leader, Accounts Payable
ロケーション Quezon City, フィリピン 求人ID R-01298138
They will work with a broad number of external and internal business partners, such as Vendors, Warehouses, Distribution Centers, Product Management, Accounting, Rebate Teams, Compliance & Audit. Lead...
-
Supervisor Cash Allocations
ロケーション Quezon City, フィリピン 求人ID R-01295953
Responsible for achieving direct team’s target by daily management of Key Performance Indicators related to cash application and adherence to Service Level Agreements. Collaborate closely with the Cre...
-
Team Leader Cash Allocations
ロケーション Quezon City, フィリピン 求人ID R-01295960
Responsible for achieving direct team’s target by daily management of Key Performance Indicators related to cash application and adherence to Service Level Agreements. Collaborate closely with the Cre...
求職者も閲覧