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Field Service Engineer

Job Id R-01292757 Job Type フルタイム Category カスタマーサポート・テクニカルサポート Remote フルリモート
JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting、 Office

Job Description

What Makes This Opportunity Unique

At Thermo Fisher Scientific Inc., we are offering an outstanding opportunity for a dedicated Field Service Engineer to join our world-class team in Bergamo. You will have the chance to work with brand-new technology and collaborate with hardworking professionals dedicated to making the world healthier, cleaner, and safer.

Job Responsibilities

As a Field Service Engineer, you will be responsible for:

  • Site inspection and analysis of the required specifications to determine suitable solutions for the installation of diagnostic systems

  • Setup Middleware

  • Configuration and technical support for the Software House for instrument interfacing Management of quality procedures related to pre-sales activities

  • Customer support in handling reports Management of technical interventions (preventive maintenance and repair interventions)

  • problem-solving (Technical/application) and customer request/ complaints resolution

  • Interface support

  • Research, analyze, evaluate, and formulate recommendations to improve specifications and application procedures Spare parts continuously

  • warehouse management: a monthly review of car stock and any warehouses, and maintenance of minimum defined stocks for each spare part

  • Management and closure of Work orders, Cases, Complaints

  • Management and closure of Service Contracts

  • Planning of interventions concerning the Service Max quality manual Management and updating of the digital archive related to installations/maintenance/intervention

Job Requirements

  • Preferred educational qualification: degree in engineering.

  • Strong problem-solving skills and the ability to handle technical and application issues.

  • Experience in managing quality procedures and technical documentation.

  • Excellent communication and training skills.

  • The ability to work collaboratively in a team-oriented environment.

  • Dedication to continuously improve processes and provide outstanding customer support.

  • region to cover: centre of Italy - Rome, Firenze as preferred working locations

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