Field Service Engineer

Work Schedule

Environmental Conditions

Job Description

What Makes This Opportunity Unique

At Thermo Fisher Scientific Inc., we are offering an outstanding opportunity for a dedicated Field Service Engineer to join our world-class team in Bergamo. You will have the chance to work with brand-new technology and collaborate with hardworking professionals dedicated to making the world healthier, cleaner, and safer.

Job Responsibilities

As a Field Service Engineer, you will be responsible for:

• Site inspection and analysis of the required specifications to determine suitable solutions for the installation of diagnostic systems

• Setup Middleware

• Configuration and technical support for the Software House for instrument interfacing Management of quality procedures related to pre-sales activities

• Customer support in handling reports Management of technical interventions (preventive maintenance and repair interventions)

• problem-solving (Technical/application) and customer request/ complaints resolution

• Interface support

• Research, analyze, evaluate, and formulate recommendations to improve specifications and application procedures Spare parts continuously

• warehouse management: a monthly review of car stock and any warehouses, and maintenance of minimum defined stocks for each spare part

• Management and closure of Work orders, Cases, Complaints

• Management and closure of Service Contracts

• Planning of interventions concerning the Service Max quality manual Management and updating of the digital archive related to installations/maintenance/intervention

Job Requirements

• Preferred educational qualification: degree in engineering.

• Strong problem-solving skills and the ability to handle technical and application issues.

• Experience in managing quality procedures and technical documentation.

• Excellent communication and training skills.

• The ability to work collaboratively in a team-oriented environment.

• Dedication to continuously improve processes and provide outstanding customer support.

• region to cover: centre of Italy - Rome, Firenze as preferred working locations