Team Leader, Customer Site

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

                Job Title:  Supervisor – Process Development

                Requisition ID:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in the laboratories, improving patient health through diagnostics or the development and manufacturing of life-changing therapies, we are here to support them.

This position is in West Greenwich, RI.

How will you get here?

• Associated Degree or equivalent required. Bachelor's degree preferred.
• 3-5 years of progressive proven experience preferred
• Must maintain Thermo Fisher Scientifics’ Four-I Values
• Demonstrates a strong desire to serve the customer and the interpersonal skills to collaborate with various levels of personnel at the customer site
• Must always deliver excellent customer service while maintaining a professional appearance
• Operating skills to use hand-held devices and learn to enter data in various systems as needed
• Possesses the organizational skills to multi-task, manage time, and meet SLAs
• Efficient intermediate skills in Microsoft Office suite of software
• Experience in laboratory settings and GLP/GMP environments, preferred

What will you do?

Ensure accurate training (EHSS, SOPs, TRNQs) is assigned to the team and completed in a timely manner
• Triage safety or compliance incidents and participate in investigation & CAPA execution
• Address customer concerns and communicate issues/flow interrupters to Amgen Quality Control and ULS management
• Coordinate resources and adjust schedules as appropriate to manage peak workloads
• Monitor team efficiency – track and report operational metrics, savings initiatives, SLA adherence
• Manage business continuity plans and promote cross-training
• Lead and/or participate in internal and client meetings related to PD
Meet with Amgen PD management on a routine basis to review service levels and share feedback
• Drive process improvements
• HR-related: Handle employee performance, onboard/terminate employees, review timecards, manage employee engagement & attrition, further strong team mentality
• Provide in-lab operational support on an as needed basis including: Media preparation, bioreactor support, glass wash, and lab consumables
 

Knowledge, skills, abilities:

• Experience with HLEE CRIS, My Buy procurement programs a plus
• Proficient Microsoft Office skills (Word, Excel, Visio, Outlook, Teams)
• Proficient verbal and written communication skills
• Detail oriented, problem solving, promotes partnership
• Able to lift, push and pull 50 pounds consistently