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Sr Site Specialist

Location Columbus, オハイオ州, アメリカ合衆国 Job Id R-01306215 Job Type フルタイム Category カスタマーサポート・テクニカルサポート Remote すべてオンサイト
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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance、 Adherence to all Good Manufacturing Practices (GMP) Safety Standards、 Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed、 Laboratory Setting、 Office、 Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)、 Warehouse、 Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.  

How do we make an impact? 

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. 

What will you do? 

  • Use inventory/order management systems to perform the following activities: inventory replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing 

  • Perform services such as order delivery and drum handling.

  • Reconciles various reports to ensure contractual requirements are met 

  • Work within varied computer systems. 

  • Proactively communicate issues to their supervisor.

  • Effectively address customer concerns within established resolution timeframes. 

  • Engage in process improvement activities 

  • Other responsibilities as assigned by management 

How will you get here? 

Education 

High school diploma or equivalent required. 

Associate degree in a related field preferred, or a combination of education and experience. Military Service/Training may also be considered. 

Experience 

2 years of related experience within a laboratory setting and/or customer service is preferred. 

Knowledge, Skills, Abilities  

  • Able to read, write, and speak English fluently 

  • Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality. 

  • Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site. 

  • Independently enter data in various systems as needed; as well as analytical skills to reconcile reports. 

  • Demonstrates computer proficiency and intermediate skills in Microsoft Office software. Uses organizational skills to multi-task and meet due dates.

Physical Requirements / Work Environment 

  • Works primarily at customer sites. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)  

  • Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, and/or safety glasses. 

  • Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds or more occasionally, and able to maneuver drums, including operation and use of pushcarts, pallet jacks, forklifts, etc. 

  • Regularly required to stand or walk for prolonged periods. 

  • Ability to work overtime, as needed. 

Benefits 

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Apply today! http://jobs.thermofisher.com 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. 

Accessibility/Disability Access 

If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process. 

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