Technical Support Specialist II

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Who are we looking for

The ideal candidate for this position Technical Support Specialist II enjoys working in a multi-disciplinary technical environment to address technical problems within multi-cultural team. If you enjoy the introduction of new modules on top of high-performance systems, this is an excellent opportunity to change the world.

• Owns and drives tasks and projects in the Technical Support Department to improve its efficiency.
• Provides technical communication between Field, Production, BU, R&D and Global Tech Support.
• Responsible to drive service results for Life Sciences NPI projects and Non-Standard Orders.
• Collects, analyses and reports data for the purpose of solving problems and improving company’s inner processes.
• Provide worldwide 3rd line technical support up to system level of TEM products
• Owning assigned GTS tasks, e.g. PPI, Service Documentation requests, CAPA, etc.
• Following the effective documents IMS, EMS and working on documentation

Requirements

• At least a bachelor’s degree of Software, Electronics, Mechanics or a combination of both education and meaningful work experience.
• English written and spoken min. level B2.
• Ability and willingness to travel internationally (less than 25% of working hours).
• Ability to work independently as well as to collaborate in a team.
• Experience in project management
• Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position
• Shown experience (>5 yrs) in Technical Support environment
• Demonstrated ability with TEM microscopy (physics/electronics) and software applications
• Hard-working and outgoing personality
• Self-steering on multiple tasks

Why Service

Our Central Service organization enables our customer to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.