Desktop Support Analyst II

Work Schedule

Environmental Conditions

Job Description

Job Summary

We are seeking an ambitious and skilled Desktop Support Analyst II to join our outstanding Information Technology team in the United States. This role allows you to play a key role in providing magnificent support and maintaining our IT infrastructure. Your contributions will have a significant impact on our mission to deliver world-class service.

Key Responsibilities

• Provide desk side support for end users, ensuring rapid and efficient resolution of issues.
• Offer direct technical support to computer system users, addressing sophisticated and sometimes difficult questions to resolve computer problems for clients.
• Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems.
• Diagnose and troubleshoot hardware and software issues, determining the best solutions for our user base.
• Ensure successful implementation of IT projects and system upgrades, maintaining the highest standards of quality and performance.
• Proactively monitor and maintain end-user workstations and efficiency on local area network.
• Collaborate with other IT professionals to develop and implement IT policies and procedures, strictly adhering to industry standards.
• Maintain accurate records of issues and resolutions, contributing to the continuous improvement of our support processes.

Qualifications

• Strong Customer Service skills required.
• Solid understanding of computer hardware, software, and operating systems.
• Outstanding problem-solving skills and the ability to handle complex technical issues.
• Demonstrated ability to work independently and as part of a team, with a focus on collaboration and inclusion.
• Excellent communication skills, both verbal and written, to effectively interact with users and team members.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.