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Site Specialist II

Location Lexington, マサチューセッツ州, アメリカ合衆国 Job Id R-01305446 Job Type フルタイム Category カスタマーサポート・テクニカルサポート Remote すべてオンサイト
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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance、 Laboratory Setting、 Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

What will you do?

  • Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
  • Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
  • Proactively connect with the supervisor any customer concerns and/or potential problems and address customer concerns within established resolution timeframes.
  • Engage in process improvement activities
  • Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
  • May perform other responsibilities as assigned by management.

How will you get here?

Education

High school diploma or equivalent required.

Experience

1 year of related experience within a laboratory setting or customer service is preferred.

Knowledge, Skills, Abilities

  • Able to read, write, and speak English fluently
  • Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.
  • Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
  • Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
  • Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
  • Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
  • Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

  • Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
  • Depending on the area of the building, personal protective equipment may need to be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
  • Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
  • Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
  • Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
  • Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
  • Ability to work overtime as needed.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

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