Manager, Customer Experience (화순)

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It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Overview: We are seeking a dedicated and expert Site Leader to manage the operations of our Satellite Customer Experience Center in Hwasun-gun. The Site Leader will be responsible for overseeing all aspects of the center's activities, including technical support, business development, and collaboration with local collaborators.

Key Responsibilities:

Leadership and Management:

Lead and manage the day-to-day operations of the Satellite Customer Experience Center.
Ensure the center meets its strategic goals and objectives.
Supervise and mentor staff, fostering a collaborative and innovative work environment

Business Development:

Identify and develop business opportunities within the advanced bio-industry special zones, particularly in Jeollanam-do and surrounding areas.
Develop and propose technical teamwork plans through our company's TVP to government offices, companies, schools, research institutes, and hospitals in the region.

Technical Support:

Provide close technical support tailored to the needs of customers and companies entering the bio-industry zones.
Propose customized workflow solutions to enhance operational efficiency and effectiveness.

Collaboration and Training:

Develop collaborative systems such as credit certification programs, annual education recognition programs for public officials, and executive proficiency improvement programs for companies.
Support the promotion of the regional bio-industry by developing and implementing these collaborative systems.

Qualifications:

Master’s degree or higher on biochemistry, molecular biology or relevant major
3+ years of laboratory experience
7+ years of experience in a related industry.
Validated experience as a team leader in sales, technical support, or marketing within the bio-industry.
Experience in training on bio/pharmaceutical research and development equipment
Research or development experience in cell/gene therapy, vaccines, or pharmacy/pharmacology is highly desirable

Essential Skills/Knowledge:

Cell Culture: Proficient in cell culture techniques, including maintenance and manipulation of cells.
Gene Expression Analysis: Skilled in analyzing gene expression and protein levels post-gene delivery using techniques such as PCR/RT-PCR, Western blotting/ELISA, and protein expression/purification.

Preferred Qualifications:

Research Proposal and Grant Management: At least 1 year of experience in managing laboratory supplies and inventory.
Pharmacy/Pharmacology Experience: Practical experience in pharmacy or pharmacology will be considered a strong asset.
Proficient skills/knowledge for stem cell/organoid culture, cell line and animal model monitoring or gene editing and delivery