Lead Accounts Receivable Representative

Work Schedule

Environmental Conditions

Job Description

Position Summary:

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment.  They lead all aspects of problem solving and facilitate conversations with responsible parties.  . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.  

They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

HYBRID ROLE - On-site and Work From Home 1x a week

COMPENSATION - ($22/hr-$30/hr based on Experience)

What will you do?

• Communicate professionally, both written and verbal
• Effectively handle a high volume of email communication and phone contact
• Have a solid understanding of customer billing platforms that allow problem identification and solution
• Proficiency in key Excel functions that will drive collection efficiencies for large customers
• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
• Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
• Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
• Ability to react to and effectively handle changes in priorities based on business need
• Formulate a course of action to consistently accomplish or outperform established goals
• Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
• Ability to work with minimal direction; following guidelines and company policy
• Support development and implementation of on-boarding content for new team members
• Use Practical Process Improvement techniques to identify and solution problem root cause
• Mentor and support other team members

How will you get here?

• Minimum requirement: High School Diploma
• Bachelor’s degree in a business field preferred
• Must have Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
• 5+ years of experience in collections and/or business or an equivalent combination of education and experience
• Proficiency with MS Office (Word, Excel, and Outlook) is a must
• Proficiency with Oracle and Cognos preferred
• Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
• Goal oriented
• Work with a high degree of integrity
• Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
• Ability to work effectively with other team members in an open environment
• Travel may be required at times, up to 20%.

This position has not been approved for Relocation Assistance.