Sr. Manager Service Innovations Architect (Team Lead)

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Job Description

Job Title: Sr. Manager Service Innovations Architect

Location: Eindhoven

Company: ThermoFisher Scientific MSD

Job Summary:

The goal of MSD Service is to become an elite service organization demonstrating innovation and digital transformation, to drive customer business outcomes.  To support this vision we are seeking a dynamic and innovative Service Architect Leader to drive the development and execution of our service design strategies. This role will play a critical part in managing the Digital Services Design Team, focusing on the analysis, definition, and implementation of new service concepts and offerings. The ideal candidate will have a strong background in service design, R&D, IT, and a shown ability to get results through case management and innovation.

Key Responsibilities:

• Leadership and Team Management:
  • Lead, coach, and develop a collaborative and diverse culture within the Service Design team.
  • Run day-to-day tasks of the team, ensuring timely delivery of committed tasks.
  • Conduct regular performance reviews and provide feedback and mentor.
• Service Design and Implementation:
  • Translate service product requirements into service designs.
  • Identify, analyze, and specify customer, business unit, and internal organization requirements.
  • Develop and implement new service business models and operational impacts.
  • Guide the introduction of new or improved processes and verify accurate functioning.
• Strategic and Operational Management:
  • Develop and drive a communications strategy to ensure visibility of status for all key partners.
  • provide input to the multi-year digital services roadmap for all business units in the MSD division.
  • Ensure alignment of Service Design SOPs to the Service Product Development process.
• Collaboration and Partner Engagement:
  • Collaborate with R&D, Corporate IT, and other functions to share methodologies and leverage existing processes.
  • Build and maintain excellent connections with worldwide service teams, operational teams, and different business units.
  • Translate business requirements into e2e solution designs including technical solutions, supporting processes and integration into sales and delivery IT systems”.

Minimum Qualifications:

• Bachelor’s degree in Business Process, a related technical field, or equivalent experience.
• Confirmed experience in industrial equipment industries (Electron Microscopy would be a bonus), including a background in R&D, Services, and/or business development.
• Experience with Business Model Canvas, Process Modelling, TOGAF, Business Capability Modelling, SAFe, DevOps.
• Experience or background in a Service Organization is preferred
• Confirmed ability to get results (return on investment) using data and important metric management.
• High energy level with ability to adopt and model the Thermo Fisher Scientific values of Integrity, Intensity, Innovation, and Involvement
• Flexibility to work with globally distributed teams and adjust working hours to meet international customer and team needs.
• Must possess excellent verbal and written communications skills plus demonstrate strong leadership capabilities.
• Ability to travel up to 10% globally.

Why Join Us:

• Innovative Environment: Join a forward-thinking team that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Impactful Work: Contribute to the development of high-quality services that make a difference in the industry.
• Collaborative Culture: Work in a supportive and inclusive environment that encourages collaboration.

Benefits:

• Competitive salary and further benefits crafted to support your physical, financial and personal wellbeing.
• Flexible working hours to better balance your personal life
• Opportunities for personal development and team collaboration.
• A diverse, multi-cultural, multi-disciplinary technology environment.