Join Thermo Fisher Scientific Inc. as a Credit Controller Analyst I and become part of a world-class Information Technology team. This role offers the chance to be at the forefront of innovative solutions, working within an exceptionally dynamic environment. You will help drive our mission to make the world healthier, cleaner, and safer.
Job Responsibilities
Manage a client portfolio of medium-high complexity.
Complete assigned tasks and priorities using policies, data, and resources, collaborating with managers, colleagues, internal customers, and other team members.
Maintain updated corporate client account information, ensuring visibility and communication of processes.
Perform coding activities in the relevant system to provide invoice status visibility.
Adhere to management's collection strategies through account analysis and process follow-up.
Coordinate your email inbox with urgency, prioritization, and excellent customer service.
Reconcile client account statements to identify overdue balances and update clients accordingly.
Analyze and report on credit, debit notes, and unapplied funds to maintain balanced accounts.
Ensure accurate invoice entry in client portals or delivery by email.
Facilitate credit card payments when requested, with approval.
Manage company and client billing systems.
Serve as a key contact for clients, providing account status updates via phone, email, chat, or other means.
Support resolution of client disputes to ensure successful debt recovery.
Investigate client accounts to streamline credit and collection processes.
Support departmental needs, including report generation, process documentation, and audit case sampling.
Identify and implement process optimization opportunities.
Basic Requirements
Professional Technician or university student in Accounting, Administration, or related fields.
2-3 years of experience in the field.
Preferable experience in Shared Service Centers.
English level B2.
Intermediate MS Office skills.
Experience with at least one ERP system (Oracle, SAP, JDEdwards, Mainframe).
Additional Requirements
Experience with Cforia and/or Get Paid.
Experience in report analysis and development.
Proficiencies
Customer dedication: Builds trust with internal and external customers.
Process improvement: Continuously improves processes using internal models.
Growth focus: Works towards business objectives.
Personal development: Seeks growth opportunities actively.
Job knowledge: Demonstrates strong business and process understanding.
Teamwork: Collaborates effectively with others.
Interpersonal skills: Engages professionally and comfortably with diverse individuals.
Reliability: Ensures task completion with maturity and attention to detail.
Safety: Values workplace safety.
Applies information and tools to resolve issues before making decisions.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EEO & Affirmative Action Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
