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Desktop Services Technician

Location Sofia, Bulgaria Job Id R-01276906 Job Type Full time Category IT, Data & Tech Remote Fully Onsite

As the world leader in serving science, we solve the world’s toughest problems, like giving cancer patients hope, ensuring water and food are safe, helping law enforcement solve cases through forensics and most recently, serving as the largest provider of COVID-19 solutions. Our Data Science, Digital and IT careers are a unique opportunity to apply your specialized skills and advanced experience in analytics, statistics, data science, programming, information technology and more to drive our Mission of enabling our customers to make the world healthier, cleaner and safer. It’s truly a career where your work makes a positive impact in our world. When you join Thermo Fisher Scientific, you’ll make an impact inside and outside the company on work that matters. #TechWithPurpose
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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summarised Purpose

Provide direct technical support to computer system users.

Respond to sophisticated and difficult to resolve computer problems for clients.

Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems.

Provide desk side and remote IT support including training for clients.

Education and Experience

Minimum 2 years in PC hardware/software installation and support.

High school diploma, GCSEs including Mathematics, or equivalent.

Successful completion of vocational course(s) relating to computer systems or equivalent combination of education, training and experience that provides the individual with the required knowledge, skills, and abilities.

Knowledge, skills and abilities

Strong customer service and interpersonal skills at all levels.

Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.

Ability to resolve issues on desktop/laptop platforms.

Capacity to multi-task and pay close attention to detail.

Ability to record actions accurately in ticketing system.

The ability to communicate with clients and Management.

Language skills both English and French required.

Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
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EEO & Affirmative Action Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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