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Customer Service Specialist I

Location Quezon City, Philippines Job Id R-01293771 Job Type Full time Category Customer & Technical Support Remote Hybrid

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Lead Customer Service Representative – Contract Admin   

 

How will you make an impact? 

 

The Lead Customer Service Representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties have to be fulfilled. 

The team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse back-office environment. 

 
What will you do? 

  • Train team members in processes / systems  

  • Provide expertise, mentorship and support to colleagues 

  • Coach team members to increase their level of confidence in everyday work 

  • Database update and maintenance 

  • Document all required information as per instructions 

  • Participate in the invoicing process and spare part order handling 

  • Maintain customer data 

  • Actively identify process improvement areas and initiate process changes 

  • Provide support and backup to line manager when needed 

 

How will you get here? 

  • 3+ years’ customer service experience is preferred. 

  • Requires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred. 

  • Proficiency of English Language both written and verbal.  

  • Proficient Microsoft Office user. 

  • Strong written and verbal communication skills. 

  • Good problem-solving skill and result oriented demeanor. 

  • Display attention to detail and accuracy in the workplace.  

  • Process improvement approach. 

  • Good interpersonal skills and the ability to prioritize optimally. 

  • Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage. 

  • Must demonstrate judgment, tact, and subtlety in taking care of internal and external customers. 

  • Experience with SAP, C4S, ServiceNow preferred but not essential. 

 

What we offer? 

  • At Thermo Fisher, your work will have real-world impact, and you’ll find support in achieving your career goals. 

  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued. 

  • Learning opportunities like inhouse trainings or other development opportunities to flourish your career or thrive your personality. 

  • If you join, you could include yourself into our encouraging and caring social communities and networks. 

 

 

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and supply to our outstanding mission—enabling our customers to make the world healthier, cleaner and safer. 

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