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Sr Customer Service Representative

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

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Fisher Scientific Malaysia is one of the well-established service providers in offering various scientific product portfolios to local market to support applications such as research and development, quality assurance, pilot plant and some level of production scale. The versatility of the product offering allows the company to serve into a vast market segmentation which ultimately meeting our Organization Mission in making the world healthier, cleaner and safer. Customer Service is playing an important role to coordinate and complete the end to end process in commercial operation and contributing in a team work to deliver excellent customer experience and achieving company annual revenue commitment.

POSITION SUMMARY: 

To support sales activities through quotations, tenders, managing e-platforms for tender submission & e-bidding,

Handling of enquiries from various media & sources & managing customers’ orders till delivery.

Key goal is to meet the needs of business and customers with efficient and effectiveness, and ultimately to Achieve customer satisfaction, customer-centric focus and goals/AOP set by the company.

Minimum Requirements/Qualifications:

  • Degree / Diploma in Science related field is preferred.
  • At least 1 to 2 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill) is preferred.
  • Proficient in BM & English communication and written skills.
  • Preference is proficient in SAP system.
  • Proficient in MS Excel and other Microsoft Office applications
  • Able to work independently and work well in a team environment.
  • Positive attitude and willing to learn
  • Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience.  My team is so much fun to work with and everyone is so kind and helpful.  The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”  ​​​​​​​
Andrea, Order Support Customer Care
​​​​​​​Rockford, IL
Anicea Aka
“What connects me to Thermo Fisher’s Mission is my passion for science and technology and how the quality and availability of products are provided to the customers we serve to enable our customers to utilize our company’s products and services to make the world healthier, cleaner and safer.  This makes me proud to be associated with an organization with such a noble cause.”
Julie, Customer Service Representative    Suwanee, GA
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative
Suwanee, GA

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