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Senior Credit & Collections Representative

Location Quezon City, フィリピン Job Id R-01278423 Job Type フルタイム Category ファイナンス Remote ハイブリッド
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JOB DESCRIPTION

Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

Position Summary:

The Senior Credit & Collections Representative at Thermo Fisher Scientific Inc. will handle debt collection and credit management for a designated group of customers. This role is important in achieving our goals.

Responsibilities:

  • Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
  • Carry out necessary procedures to place accounts on hold, and strictly monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
  • Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
  • Update core systems manually to accurately reflect credit limits, hold status, etc.
  • Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
  • Plan and prioritize customer calls regularly to improve collections on the largest open invoices.
  • Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
  • Engage with Sales, Customer Services, and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
  • Log, review, and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
  • Allocate credits in consultation with the Cash Allocation team, Customer Services, and customers.
  • Consistently meet assigned targets and fulfill Service Level Agreements (SLAs).
  • Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting, and most recent customer contact details.
  • Ensure the performance of all tasks is carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements.
  • Additional tasks may include assisting the cash application team, supporting the company’s e-invoicing process, training and mentoring new employees, and other duties as assigned.

Skills & Qualifications Required:

  • Effective and confident communication skills to address issues, provide updates, and lead successful customer negotiations.
  • Proven attention to detail and accuracy.
  • Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
  • Ability to work independently to address and resolve complex customer concerns and perform first-level customer issue resolution.
  • Comfortable in a fast-paced environment.
  • Strong organizational and time management skills to ensure prioritization and timely completion of tasks.
  • Problem-solving and analytical ability.
  • Willingness to train and mentor newcomers.

Qualifications and Experience:

  • Fluent in English.
  • University or College degree in accounting or finance is an advantage.
  • Proficiency in Microsoft Office software (Outlook, Excel, etc.) is required.
  • Relevant software application proficiency (e.g., Oracle E1, SAP, etc.) is strongly preferred.
  • Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
  • Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.
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