Manager, Customer Experience (화순)

Work Schedule

Environmental Conditions

Job Description

Position Overview: We are seeking a dedicated and expert Site Leader to manage the operations of our Satellite Customer Experience Center in Hwasun-gun. The Site Leader will be responsible for overseeing all aspects of the center's activities, including technical support, business development, and collaboration with local collaborators.

Key Responsibilities:

Leadership and Management:

• Lead and manage the day-to-day operations of the Satellite Customer Experience Center.
• Ensure the center meets its strategic goals and objectives.
• Supervise and mentor staff, fostering a collaborative and innovative work environment

Business Development:

• Identify and develop business opportunities within the advanced bio-industry special zones, particularly in Jeollanam-do and surrounding areas.
• Develop and propose technical teamwork plans through our company's TVP to government offices, companies, schools, research institutes, and hospitals in the region.

Technical Support:

• Provide close technical support tailored to the needs of customers and companies entering the bio-industry zones.
• Propose customized workflow solutions to enhance operational efficiency and effectiveness.

Collaboration and Training:

• Develop collaborative systems such as credit certification programs, annual education recognition programs for public officials, and executive proficiency improvement programs for companies.
• Support the promotion of the regional bio-industry by developing and implementing these collaborative systems.

Qualifications:

• Master’s degree or higher on biochemistry, molecular biology or relevant major
• 3+ years of laboratory experience
• 7+ years of experience in a related industry.
• Validated experience as a team leader in sales, technical support, or marketing within the bio-industry.
• Experience in training on bio/pharmaceutical research and development equipment
• Research or development experience in cell/gene therapy, vaccines, or pharmacy/pharmacology is highly desirable

Essential Skills/Knowledge:

• Cell Culture: Proficient in cell culture techniques, including maintenance and manipulation of cells.
• Gene Expression Analysis: Skilled in analyzing gene expression and protein levels post-gene delivery using techniques such as PCR/RT-PCR, Western blotting/ELISA, and protein expression/purification.

Preferred Qualifications:

• Research Proposal and Grant Management: At least 1 year of experience in managing laboratory supplies and inventory.
• Pharmacy/Pharmacology Experience: Practical experience in pharmacy or pharmacology will be considered a strong asset.
• Proficient skills/knowledge for stem cell/organoid culture, cell line and animal model monitoring or gene editing and delivery