Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
The role
We are the Thermo Fisher NanoPort team. As the largest Electron Microscopy demo labs in the world, NanoPort team supports sales of all Electron Microscopy and Spectroscopy products through demonstrations and serves as a meeting place for Thermo Fisher Applications Scientists and customers to collaborate using NanoPort demo instruments. We provide technical and scientific expertise in the support of Thermo Fisher Scientific’s Global sales efforts.
This is a field-based role, involving demonstrations and on-site customer support. The position comes with a competitive salary and yearly bonus. We offer many different career pathways in a global organization, plus extensive resources and training opportunities to help develop an exciting career!
How will you make an impact?
We will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and chip into the overall success of the business.
- Implement product demonstrations and sample jobs at customer or NanoPort sites.
- Generate results for marketing collateral.
- Deliver on-site and remote scientific application support & training support to our customers on our leading SEM/SDB products.
- Diagnose & resolve product performance problems and customer queries/complaints
- Work with sales representatives on sales calls to give technical and applications assistance in response to customer inquiries
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects
How will you get here?
Education and Experience
- Major in materials science, applied physics or similar
- Bachelor’s degree, and 4+ years of SEM/SDB experience
- Or master’s degree, and 2+ years of related experience
- Or Doctoral degree (Ph.D.)
- Experience in communicating technical materials in written and verbal form
Knowledge, Skills, Abilities
- Good knowledge on SEM/SDB, semiconductor company working experience is preferred.
- Experience in Thermo Scientific electron microscopes, (Scios, Helios FIB, Helios Plasma FIB...)
- Customer-facing experience, with the emotional intelligence to understand customer concerns
- Able to connect with and support people effectively with varying levels of technical knowledge and expertise
- Willingness to travel extensively (up to 20%)
- Proficient in English
