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Lead Service Support Representative

Location San Diego, California, Estados Unidos Job Id R-01308115 Job Type Tiempo completo Category Atencion al Cliente y Soporte tecnico Remote Trabajo presencial
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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Are you ready to lead in a role where you can make a tangible impact every day? Thermo Fisher Scientific is looking for an exceptionally dedicated and hardworking individual to join our team in San Diego as a Lead Service Support Representative. This is an outstanding opportunity to be part of a dynamic team that values integrity, innovation, and collaboration.

A Day in the Life:

  • Support vendor scheduling and lab escorting to ensure timely completion of rendered services.
  • Support work order management and blocking issues using IBM Maximo asset management software.
  • Use inventory tools to collect asset data in laboratory environments and maintain strong data quality.
  • Export and analyze data for accurate cleansing to prepare for submission.
  • Ensure complete and accurate data input to the asset management database.
  • Support asset utilization deployment efforts for SmartCapture product – drive connectivity resolution and solutioning.
  • Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff.
  • Ensure customer satisfaction, loyalty, and overall asset data integrity and accuracy.
  • Develop action plans and supervising mechanisms to drive continuous improvement.
  • Ensure all compliance and regulatory guidelines are met specific to asset management and services programs.
  • Drive problem resolution as needed.
  • Adhere to all Thermo Fisher and customer security and safety procedures.
  • Identify and demonstrate opportunities for other Thermo Fisher products and services.
  • Participate or lead PPI project teams to improve business performance.
  • Perform other appropriate duties as assigned by Thermo Fisher management.

Keys to Success:

Education and Experience

  • High School Diploma or equivalent required; Associate degree preferred.
  • 3+ years of experience in a laboratory operational setting preferred (equivalent combinations of education, training, and relevant work experience may be considered).
  • Experience in Life Sciences, Healthcare, or related fields.
  • Previous customer service experience preferred.
  • Proficiency in reading, writing, and speaking English.
  • Display a high level of confidentiality.
  • Strong desire to serve the customer and deliver excellent customer service.
  • Organizational skills to multi-task and meet timelines.
  • Proficiency with computers and Microsoft Office suite, especially Excel.

This position does not offer relocation benefits. 

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The hourly pay range estimated for this position based in California is $23.04–$34.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs

  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement

  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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