Nos aseguraremos de que las personas con discapacidades reciban adaptaciones razonables para participar en el proceso de solicitud de empleo o entrevista de trabajo, para que puedan ejercer las funciones de trabajo esenciales y recibir otros beneficios y privilegios del empleo. Comuníquese con nosotros para solicitar una adaptación.
Supervisor, Customer Service
Share job link
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Summary:
An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.
Key Responsibilities:
- Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
- Ensure the success of daily team operations.
- Solve complex customer needs and handle user problems by coordinating with other teams.
- Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
- Ensure Key Performance Metrics for Customer Services are met.
- Support strategies to foster customer dedication and achieve high customer happiness scores.
- Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
- Lead key projects to support local and corporate initiatives.
- Identify and implement improvement opportunities in systems, processes, and tools.
- Coordinate the management of customer-related data within ERP systems.
- Lead cross-training and support initiatives to meet business demands.
- Stabilize the Operations Teams to reduce attrition rates.
- Boost team seniority through effective one-on-one coaching and mentoring.
Skills:
- Demonstrated skills in people management and development.
- Experience in supporting efficiency and productivity projects.
- Excellent written and oral communication skills.
- Ability to interface effectively with internal and external customers.
- Strong results focus and attention to detail.
- Proficiency with systems, including Outlook, PowerPoint, and Excel.
- Good organizational skills and the ability to use initiative and collaborate within a team.
- Ability to handle confidential and proprietary information.
- Excellent analytical and presentation skills.
- Task-focused with enthusiasm and a flexible approach.
Experience:
- Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
- Experience with ERP systems.
- Bachelor’s degree from a four-year college or university or equivalent work experience.
Working Conditions:
- This position requires repetitive typing and regular use of a computer with multiple displays.
- Physical demands are typical of an office environment.
- Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Recibe notificaciones de trabajos similares
¡Error!
Recomendaciones de perfil
Trabajos similares
-
Sr Customer Service Representative
Ubicación Lagunilla, Costa Rica Id. del empleo R-01299457
Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. In ord...
-
Sr Customer Service Representative
Ubicación Lagunilla, Costa Rica Id. del empleo R-01298474
Manage complex customer requirements, handle blocking issues, and process requests within division guidelines. Use daily customer service reports to assess and direct activities appropriately. Engage...
-
Customer Service Representative
Ubicación Lagunilla, Costa Rica Id. del empleo R-01250211
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our global team delivers an unrivaled combination of innovative technologies, purcha...
-
Thermo Fisher Opportunities
Ubicación Lagunilla, Costa Rica Id. del empleo R-01250201
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our global team delivers an unrivaled combination of innovative technologies, purcha...
Los solicitantes de empleo también vieron
-
Sales Representative ll
Ubicación Coyol, Costa Rica Id. del empleo R-01301504
Work ScheduleStandard Office Hours (40/wk)Environmental ConditionsOfficeJob DescriptionAbout Us:Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique
-
Procurement/Sourcing Specialist III
Ubicación Lagunilla, Costa Rica Id. del empleo R-01302321
Job Description. Job Summary. Partner with customers to ensure clear requirements documentation is translated into RFPs and contracts as appropriate. Perform cost and scenario analysis and benchmarkin...
-
Record To Report Global Process Owner
Ubicación Lagunilla, Costa Rica Id. del empleo R-01303922
Lead and standardize the end-to-end Record to Report (R2R) process across all Shared Service Centers globally. Partner with Global Business Services (GBS) Shared Service Centers to implement process i...
-
Manager, Project Management
Ubicación Lagunilla, Costa Rica Id. del empleo R-01303438
Prepare and define goals, review achievements, and maintain project plans, resolving complex issues and managing critical path processes. 5+ years of proven experience managing complex, global program...
-
Sr Manager, Project Management
Ubicación Lagunilla, Costa Rica Id. del empleo R-01298157
Drive project requirements, deliverables, and progress throughout the project lifecycle with Business, Operational teams, IT, and other functions. ). 10+ years of proven experience managing complex, g...
Nos aseguraremos de que las personas con discapacidades reciban adaptaciones razonables para participar en el proceso de solicitud de empleo o entrevista de trabajo, para que puedan ejercer las funciones de trabajo esenciales y recibir otros beneficios y privilegios del empleo. Comuníquese con nosotros para solicitar una adaptación.