Skip to main content

Field Service Engineer II (LCMS) (Clifton, NJ)

Job Id R-01305996 Job Type Tiempo completo Category Atencion al Cliente y Soporte tecnico Remote Teletrabajo/Trabajo remoto
Volver a los resultados de búsqueda
Trabajo anterior Siguiente trabajo
JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials

Job Description

As our new Engineer, you will be delivering routine service activities for the Unity Lab Services Chromatography Service group. It is a dedicated field-based role supporting our customers on-site on a wide product range, but mainly focusing on Inductively Coupled Plasma Mass Spectrometry (ICP-MS), Liquid Chromatography (HPLC) and Mass Spectroscopy (MS) Instruments. You will primarily focus on delivering Preventive Maintenance, Installation- and Services repairs within Clinical Service Team for the purpose of achieving:

  • The highest levels of customer satisfaction (Customer Allegiance Score).
  • Accurate and timely maintenance and qualification visits.
  • Lowest repeated call rates post-maintenance.

Working as part of the dedicated Service team, you will take part in providing marked-leading on-site services exceeding customer’s expectations every single day.

NOTE: This role will be an on-site Field Service Engineer position at one of our customer sites in Clifton, NJ. This individual will need to live within 1 hour of the site for travel daily. The typical work hours would be 9a - 5p, Monday through Friday. This individual must be able to travel overnight up to 25% within the territory or other areas as required. Overnight travel would be needed to attend training, mentoring, and supporting other sites.

Our Organization:

This role sits within our Unity Lab Service (ULS) organization, which provides a single source for integrated lab service, support, and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

Responsibilities:

  • Perform on-site installations, repairs, maintenance, qualifications, and validations.
  • Customer-facing, working in conjunction with other ULS teams and Sales.
  • Use customer management software to review service calls, handle parts inventories, and complete job tasks.
  • Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem.
  • Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action.
  • Analyzes system chemistry and use instrument reports to diagnose technical or application problems.
  • Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution.
  • Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided.
  • Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments.
  • Other duties may be assigned.

Knowledge, Skills, and Abilities pertinent to perform role functions:

  • Must have strong interpersonal and effective communication skills.
  • Ability to diagnose and resolve problems on mechanical, and optical instrumentation in a clinical laboratory environment.
  • Read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams.
  • Basic instructional abilities to provide customer familiarization instruction.
  • Prioritize clinical customer requirements and establish realistic schedules to meet requirements.
  • Produce clear, detailed, and concise documentation and customer reports.
  • Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns.
  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement. Maintain a valid driver’s license, available to travel overnight up to 50% and weekend work may be required.

Education and/or Experience requirements

  • Bachelor’s Degree in Sciences, Engineering, Electronics, or equivalent work experience.
  • 1- 3years hands-on experience servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist in a laboratory.

Specific Scope Data

  • Management of assets found at customer site.
  • Responsible for installed customer base at a designated clinical customer site.
  • Responsible for individual field Inventory up to $10,000 monthly average total as well as maintain and handle a dedicated site inventory.

Physical/Environmental requirements:

(1) Physical Activities:

  • Ability to safely lift 50 Lbs with assistance on occasion and carry 25-30 Lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach daily in a service function.

(2) Level of Physical Requirements: Medium to Heavy work.

(3) Level of Visual Acuity: Close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

(4) Environmental Conditions: Risk of exposure to toxic or caustic chemicals, risk of electrical shock, moving mechanical parts, fumes, airborne particles, radiation, and vibration. The noise level in the work environment is typically moderate

Close the popup

Recibe notificaciones de trabajos similares

Recibirás actualizaciones una vez por semana

Trabajos similares

  • Engineer I, Field Service

    Ubicación Remote, Massachusetts, Estados Unidos Id. del empleo R-01310994

    In this role, you will be responsible for performing customer installs, repairs, and preventative maintenance on a variety of instruments in the greater Boston, MA area. 1+ years of experience in a...

  • Field Service Engineer, Immuno Diagnostics (NY/NJ)

    Id. del empleo R-01292189

    Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. Observe and follow Good Documentation Practices (GDPs) and internal policies and process...

  • Engineer I, Field Service

    Ubicación Baltimore, Maryland, Estados Unidos Id. del empleo R-01309506

    The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to t...

  • Engineer I, Field Service

    Ubicación Remote, Massachusetts, Estados Unidos Id. del empleo R-01308359

    The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. Achieves specified revenue targets while...

  • Engineer III, Field Service

    Ubicación Waltham, Massachusetts, Estados Unidos Id. del empleo R-01309817

    The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments as assigned. Works with service operations team and other internal part...

  • Engineer II, Field Service

    Ubicación Pearl River, Nueva York, Estados Unidos Id. del empleo R-01297277

    As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide comprehensive services...

  • Field Service Engineer II (IES LE)

    Ubicación Cambridge, Massachusetts, Estados Unidos Id. del empleo R-01307133

    The FSE will handle various aspects of field service support and customer relationships within our Laboratory Equipment Division (LE). Schedules and completes detailed preventative maintenance and cor...

  • Field Service Engineer I

    Id. del empleo R-01301742

    Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. Observe and follow Good Documentation Practices (GDPs) and internal policies and process...

  • Engineer II, Field Service

    Ubicación Cambridge, Massachusetts, Estados Unidos Id. del empleo R-01307505

    Work closely with Service and Sales teams to ensure customer satisfaction. Act as a communication link between the customer and the company to ensure effective service provision. Bachelor's degree in...

No recommendations found

img1

Nos aseguraremos de que las personas con discapacidades reciban adaptaciones razonables para participar en el proceso de solicitud de empleo o entrevista de trabajo, para que puedan ejercer las funciones de trabajo esenciales y recibir otros beneficios y privilegios del empleo. Comuníquese con nosotros para solicitar una adaptación.
 
Obtener más información
Configuración de cookies del sitio de carrera
Información personal