Nos aseguraremos de que las personas con discapacidades reciban adaptaciones razonables para participar en el proceso de solicitud de empleo o entrevista de trabajo, para que puedan ejercer las funciones de trabajo esenciales y recibir otros beneficios y privilegios del empleo. Comuníquese con nosotros para solicitar una adaptación.
Engineer I, Field Service
Share job link
Work Schedule
First Shift (Days)Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Position Objective
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to tackle technical problems and identify areas to improve their work.
Functions
- Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service
- Demonstrates integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
- Achieves specified revenue targets while satisfying customer needs from instrument repair, installs, and PMs or equivalent experience.
- Interacts with customers to offer and close the sale of service contracts and other service products
- Collaborates with internal partners to resolve customer issues and improve processes
- Adheres to all reporting responsibilities
- Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Completes Qualification & Validation Products at customer sites
- Keeps up-to-date with training, staff meetings, and industry developments to maintain technical proficiency in new products, markets, customers, and competitors.
Education Requirements
- Requires a bachelor’s degree in engineering, biology, chemistry, or a related field or equivalent work experience and knowledge
Required Qualifications
- Minimum of 2+ years of meaningful experience with science, engineering, and/or customer skills
- Effective communication, both oral and written
- Knowledge of and ability to deliver a high degree of customer fulfillment
- Strong technical, electro-mechanical, and laboratory knowledge
- Exercises sound logic and judgment in setting work priorities
- Strong organizational and administrative skills
- Uses effective questioning to identify customer needs
- Participates as a positive influence on the team
- Quickly adapts to change with positive and constructive feedback
Preferred Qualifications
- Experience in a clinical, diagnostics, and/or other regulated environment
- Curiosity about learning and understanding IT systems and processes
- Experience with related technology
Working Conditions
Frequent travel to the customer site is required. Works both in the home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Be able to work safely with chemicals and hazardous materials.
Compensation and Benefits
Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $25.60–$38.40.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Recibe notificaciones de trabajos similares
¡Error!
Recomendaciones de perfil
Trabajos similares
-
Field Service Engineer, Immuno Diagnostics (NY/NJ)
Id. del empleo R-01292189
Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. Observe and follow Good Documentation Practices (GDPs) and internal policies and process...
-
Engineer I, Field Service
Ubicación Remote, Massachusetts, Estados Unidos Id. del empleo R-01308359
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. Achieves specified revenue targets while...
-
Engineer I, Field Service
Ubicación Remote, Massachusetts, Estados Unidos Id. del empleo R-01310994
In this role, you will be responsible for performing customer installs, repairs, and preventative maintenance on a variety of instruments in the greater Boston, MA area. 1+ years of experience in a...
-
Engineer II, Field Service
Ubicación Cambridge, Massachusetts, Estados Unidos Id. del empleo R-01307505
Work closely with Service and Sales teams to ensure customer satisfaction. Act as a communication link between the customer and the company to ensure effective service provision. Bachelor's degree in...
-
Engineer III, Field Service
Ubicación Waltham, Massachusetts, Estados Unidos Id. del empleo R-01309817
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments as assigned. Works with service operations team and other internal part...
-
Field Service Engineer I
Id. del empleo R-01301742
Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. Observe and follow Good Documentation Practices (GDPs) and internal policies and process...
-
Engineer II, Field Service
Ubicación Pearl River, Nueva York, Estados Unidos Id. del empleo R-01297277
As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide comprehensive services...
-
Field Service Engineer II (LCMS) (Clifton, NJ)
Id. del empleo R-01305996
Working as part of the dedicated Service team, you will take part in providing marked-leading on-site services exceeding customer’s expectations every single day. Work with specialists, engineering, c...
-
Engineer II, Field Service
Ubicación Allentown, Pensilvania, Estados Unidos Id. del empleo R-01307343
You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. 3+ years of experience in field service, Depot repair, manufacturing...
Los solicitantes de empleo también vieron
Nos aseguraremos de que las personas con discapacidades reciban adaptaciones razonables para participar en el proceso de solicitud de empleo o entrevista de trabajo, para que puedan ejercer las funciones de trabajo esenciales y recibir otros beneficios y privilegios del empleo. Comuníquese con nosotros para solicitar una adaptación.