Sr Customer Service Administrator

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It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is seeking a Senior Customer Service Administrator to join our dynamic team in Eindhoven. You’ll play a key role in supporting our multi-cultural team, driving collaboration, and helping make a global impact. If you're passionate about customer service excellence and thrive in a fast-paced, diverse environment, we’d love to hear from you!

Onsite position Eindhoven

Key Responsibilities:

Participate in SSOC and GCO Townhall meetings, offering valuable ideas and suggestions.
Support your supervisor to deep dive into EIS and implement key actions for the team and the wider SSOC.
Work towards daily management to ensure smooth operations.
Ensure a successful back-to-office transition.
Support the sales, service, and finance teams in maintaining a high level of operational efficiency.
Manage operational tasks in QAD, including maintaining the product Install Base, issuing service contract quotes, and creating offers for customers under warranty.
Drive timely service contract renewals and prepare accurate pricing for customer-facing quotes.
Coordinate service contract tenders and ensure timely submission.
Manage accurate processing of quotes, purchase orders, and requests in ERP systems (QAD, CORA).
Ensure SOX, Legal, and ISO compliance and support internal/external audits.
Implement and optimize processes, identifying opportunities for improvement.

Operational Tasks/A Day in the Life:

Provide effective support to Sales teams, Service teams, Business Partners, and customers within the EMEA region.
Monitor key updates regarding PO receipt, booking, and pending shipment dates.
Work with the finance team to update the MOR (Management Operating Review) upon delivery.
Review site readiness and install plans once shipping dates are confirmed.

Knowledge, Skills, and Abilities (Key to Success):

Strong understanding of the customer service environment.
Ability to balance business needs and customer requests with good judgment.
Detail-oriented with integrity, intensity, and innovation.
Proactive and independent, filling knowledge gaps and handling complex tasks autonomously.
Strong communication skills with the ability to manage customer relationships efficiently.

Job Requirements:

Professional education (MBO+ or equivalent) with experience in customer service, service, or business administration.
Proficiency in English, Hebrew and one other language (preferably German, French, or Italian).
Experience with QAD, CORA, and Microsoft Office.
Ability to multi-task and work under pressure.
Strong verbal and written communication skills.
Flexible and adaptable to changing circumstances.

What We Offer:

Competitive benefits package, including a 13th-month salary, holiday allowance, and 40 days of holiday per year.
Max. 6% annual bonus.
Flexible MyBenefits package (e.g., bike plan, tax benefit on gym membership).
The opportunity to be part of a dynamic international team.
4Fun committee with quarterly team activities.
Flexibility to work 1 day from home per week.