It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), No contact lens allowed; prescriptive glasses will be provided, Office, Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Warehouse, Will work with hazardous/toxic materials, Working at heights
Job Description
Location/Division Specific Information
Boston
**This role is a traveling position covering the Massachusetts region. Travel will be required 70-80% of the time. The ideal employee will be located in either Cambridge or Boston area.
How do we makeanimpact?
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.
What will you do?
Travel to provide support at multiple customer facilities for scheduled and unscheduled gaps in coverage; in some cases, for extended periods.
Inventory Management: Stock room, POU management, dispensing of products, etc.
Order Management: Order entry, order expediting, customer service support, etc. Chemical Management Receive, register, and track chemical containers, etc.
Glass wash Operations: End-to-end glass wash sterilization processes including inspection of glassware, etc.
Dock and shipping management. Drive ProcessImprovementculture
May perform other responsibilities as assigned by management
Howwillyougethere?
Education
High school diploma orequivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
Experience
Experience working in customer service strongly preferred
1 years of related experience within a laboratory setting is helpful
GxP Experience and IATA/DOT certification, knowledge of OSHA General Industry requirements are also a plus
Knowledge, Skills, Abilities
Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
Physical Requirements / Work Environment
Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.). Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
Ability to lift 30 - 40lbs daily, and up to 50lbs occasionally.
Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
Regularlyrequiredto stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
Work in environments with varied temperatures (cold rooms, outside, etc.)
Overtime or independently as needed.
Benefits
We offer competitiveremuneration, healthcare, and a range of employee benefits. ThermoFisherScientificoffers employment with an innovative,forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity,intensity,involvement, and innovation!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EEO & Affirmative Action Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative Suwanee, GA
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”
Andrea, Order Support Customer Care Rockford, IL
“What connects me to Thermo Fisher’s Mission is my passion for science and technology and how the quality and availability of products are provided to the customers we serve to enable our customers to utilize our company’s products and services to make the world healthier, cleaner and safer. This makes me proud to be associated with an organization with such a noble cause.”
Julie, Customer Service Representative Suwanee, GA
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative Suwanee, GA
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”
Andrea, Order Support Customer Care Rockford, IL
Get tailored job recommendations based on your interests.
profile icon
Watch our Customer & Technical Support Videos:
showing slide 3 of 3
Discover our Customer & Technical Support Stories: