Field Service Engineer

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Summary:

• To install, calibrate, maintain and repair instruments in the Company’s product portfolio - Laboratory Equipment and Third-Party Products (including Environment monitoring and Gas detection equipment) in a professional and reliable manner.
• Perform to designated goals of turn-around-time, utilization, response time, repair rate and customer expectations.
• To achieve service revenue budget by championing Company products, developing strong customer relationships and working closely with commercial and operations teams.
• Respond quickly and actively to customer needs. Maintain close relationships with Company Sales, Marketing, and Service teams to address service and product issues effectively.
• To be highly responsive and proactive in dealing with customer’s needs.
• To carry out your employment in an efficient and commercially appropriate manner.
• Help the business Group's customers gain the most from our products by offering advice and technical support, fostering a partnership.

Key Responsibilities:

• Work with Service Operations staff to effectively manage field service activities and complete administration requirements to support the business.
• Promote and develop the Technical Service capability.
• Take ownership for customer happiness for services performed.
• Work in accordance to all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S.
• Maintain company property according to company policy, including but not limited to: GOA stock, Company vehicle, Telephones, Computer and other material deemed company property.
• Take reasonable care of your own health and safety, as well as the health and safety of others.

Minimum Requirements/Qualifications:

• Relevant Electronic/Engineering Qualifications
• Driver’s License
• Experience within the biomedical, diagnostic or scientific market highly regarded
• Experience in a technical support role preferred
• Proficiency in holding a restricted electrical license desired, or relevant skills and experience to obtain one.

Skills & Attributes

• Strong analytical skills.
• Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
• Effective interpersonal, communication and listening skills.
• A dedication and commitment towards displaying a professional and positive attitude to work.
• An ability to think strategically and laterally in order to enhance business opportunities.
• Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
• Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
• Proficient in Microsoft applications including Microsoft office.

Benefits

• Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
• Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality