Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Location/Division Specific Information
The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.
Discover Impactful Work:
We are seeking a highly motivated and experienced Technical Service Manager to be responsible for our field service, field applications and technical support operations in Spain. If you are a passionate and dedicated individual with a consistent track record in field service/applications management, we encourage you to apply.
A day in the Life:
- Lead an impactful team of field service engineers and applications specialists. Recruit, coach, and develop our service talent.
- Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base.
- Coordinate the installation planning for our in vitro diagnostics systems in customer labs.
- Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.
- Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.
- Provide support for public tenders and other revenue-generating activities, providing technical expertise.
- Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.
- Manage local inventory levels of spare parts and consumables
- Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.
- Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies
Keys to Success:
Education
- Bachelor's degree in a relevant field (e.g., biomedical engineering, clinical laboratory science)
Experience
- Proven experience in field service or field applications management – ideally within the IVD industry
- Strong technical knowledge of in vitro diagnostics equipment
- Experience in project management, including planning, scheduling, and resource prioritization is desirable
Knowledge, Skills, Abilities
- Proven track record of leading field-based service teams
- Excellent communication and interpersonal skills
- Strong technical proficiency, problem-solving and decision-making abilities
- Fluency in Spanish and English – written and verbal. Portuguese could be a plus.
Physical Requirements / Work Environment
- Ideally based in Barcelona with ability to travel to customer sites
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
