It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Engineer III Field Service Engineer is responsible for handling all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer III Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.
Essential Duties and Responsibilities:
Perform on-site installation, repair, preventative maintenance, and qualification of IOMS Spectroscopy instrumentation
Must be customer-focused, working in conjunction with Professional Services and outsourcing functions.
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
Reviews reports and documentation from customers, and inspects malfunctioning product to resolve nature and scope of problem.
Analyzes review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
Show and demonstrate progression in training and certification for advanced products.
Other duties may be assigned.
Minimum Education and/or Experience Requirements:
Bachelor’s degree in chemistry, Sciences or related field preferred
3+ years hands-on experience as a Service Engineer is helpful, particularly Inorganic Mass Spectrometry instrumentation
Hands-on experience with IOMS, High-Resolution MA, GIRMS or DFS instrumentation strongly preferred
Effective interpersonal skills and establishing good customer rapport are important
Ability to prioritize service requests and produce clear and concise documentation
Physical Work Requirements:
Must be available to travel daily, and up to 80% overnight
Must be able to lift 40 lbs, stand for long periods of time, and willing to work overtime.
Valid Driver’s License Required, and be able to travel into DOE, DOD and National Laboratories
Able to successfully pass federal background checks
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EEO & Affirmative Action Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative Suwanee, GA
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”
Andrea, Order Support Customer Care Rockford, IL
“What connects me to Thermo Fisher’s Mission is my passion for science and technology and how the quality and availability of products are provided to the customers we serve to enable our customers to utilize our company’s products and services to make the world healthier, cleaner and safer. This makes me proud to be associated with an organization with such a noble cause.”
Julie, Customer Service Representative Suwanee, GA
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative Suwanee, GA
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”
Andrea, Order Support Customer Care Rockford, IL
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