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Site Specialist II
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Work Schedule
First Shift (Days)Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, OfficeJob Description
Are you searching for an outstanding chance to showcase your exceptional skills in a forward-thinking and top-tier organization? Thermo Fisher Scientific Inc. is looking for a Site Specialist II to join our team. As a global leader in scientific solutions, we are committed to improving the world's health, cleanliness, and safety.
Responsibilities
- Follow well-defined procedures as outlined by Best Practices, SOPs, and work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
- Independently make decisions and apply available resources to meet customer requirements.
- Analyze, maintain, and reconcile various reports to ensure customer and ULS requirements are met.
- Show strength in capturing, communicating, and explaining job or site-specific performance metrics.
- Communicate with your supervisor about any customer issues or potential problems.
- Foster personal growth and development by keeping up to date with new policies and improvements independently of the site trainer and management team.
- Listen attentively to customer concerns, swiftly address dissatisfaction, and aim for a first-call solution within the designated response times.
- Function optimally within a diverse, cross-functional team.
- Embrace Practical Process Improvement (PPI) methodologies.
- Access and apply Thermo Fisher Scientific’s Intranet and SharePoint document management system.
- Always represent Thermo Fisher Scientific positively across all customer locations.
- Carry out additional duties as required.
Job-Specific Duties
- General Customer Service
- Stockroom/POU Management
- Perform on-site program replenishment and disbursements
- Coordinate and assess stock rotation procedures
- Maintain and evaluate inventory records monthly
- Conduct Cycle Count inventory procedures accurately and ensure timely completion
- Monitor inventory in consignment/customer-owned stockroom daily
Requirements
- Must have the ability to read, write, and speak English.
- 2-3 years of similar experience.
- Display a high level of confidentiality for both customer and Fisher.
- Must maintain Thermo Fisher Scientific’s Four-I Values.
- Candidates are required to possess one to two years of progressive, relevant experience.
- Equivalent experience is acceptable in lieu of a High School Diploma.
We value your outstanding experiences, backgrounds, and perspectives.
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Nos aseguraremos de que las personas con discapacidades reciban adaptaciones razonables para participar en el proceso de solicitud de empleo o entrevista de trabajo, para que puedan ejercer las funciones de trabajo esenciales y recibir otros beneficios y privilegios del empleo. Comuníquese con nosotros para solicitar una adaptación.