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Engineer II, Field Service

Location 浙江, 中国 Job Id R-01299880 Job Type 全职 Category 客户服务与技术支持 Remote 全面远程
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JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed、 Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)、 Will work with hazardous/toxic materials

Job Description

Location/Division Specific Information

Base in Guangzhou China. As a Field Service Engineer at Thermo Fisher Scientific Inc., you will have the opportunity to work in our China division, providing exceptional customer service and support.

Discover Impactful Work:

Join our team and make a difference in the world by delivering world-class customer service and ensuring the flawless operation of our scientific equipment.

A day in the Life:

  • Collaborate with customers to determine their needs and successfully implement solutions.
  • Conduct Installation, preventative maintenance and repairs on SEM/SDM tools
  • Provide training and technical support to customers.
  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
  • Able to be trained in P3 laboratory work and willing to work in P3 laboratory after passing the training, the working hours depend on the tools maintenance time.

Keys to Success:

To thrive in this position, you should possess ambition, a strong attention to detail, and a demonstrated history of success in customer service.

Education

  • Bachelor degree or above, major in computer, mechanical, electronic, automation or related

Experience

  • Previous experience in a customer service role.
  • Experience working with scientific equipment especial SEM/ is an advantage.

Knowledge, Skills, Abilities

  • Exceptional problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Fluent in English listening, reading and writing

Physical Requirements / Work Environment

This role requires the ability to lift heavy equipment and work in various customer environments, including laboratories and research facilities.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

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我们将确保为残障人士提供合理的便利服务，使其可以参与求职或面试、履行基本的工作职能，以及享有其他就业福利和优待。如需任何便利服务，请与我们联系。
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